This is a phishing scam/malware. Do not click any links or dial any phone numbers.
Helpful Links Regarding Malware Problems
He claimed he was safari and google chrome tech support. He wanted to know my computer type, the age of it and what I was using at the time the message popped up. He told me a few steps to do and told me that macs do not get viruses so it was probably caused by a website that I had recently shopped on.
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called 'Moneypak'), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This 'hijack' is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking 'OK' or 'Cancel.' Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
May 25, 2015 4:39 PM
Now days there are a lot of Viruses, Worms or Trojans that could corrupt or delete all of your data in your Computer and some of the viruses or trojans can erase everything on your hard-disk also now days we can receive some viruses which can steal our credit card details.
Don’t Forget a virus will be available and will do his work only when your computer is on.
There are a lot of Antivirus software some of them are 30 Days Free Trail and you have to pay for a Year to be activated where you can scan your Computer to find viruses, trojans but all of them have a large download size so if your connection is slow or anything else here is an Online Virus Scan.
VirusTotal is one of the bestOnline Virus Scan that It’s free and lets you find all viruses, trojans and all kinds of malware.
In VirusTotal, you have to click Choose File and to select any File or Folder you want to know if it’s infected from malware.
Also when you wants to download any App, Game or anything else you can click Url in VirusTotal and then to paste in blank space and then you have to click Scan It and automatically will notify you if your app is ready to download and it doesn’t have any kind of the latest virus.
In VirusTotal, you have to click Choose File and to select any File or Folder you want to know if it’s infected from malware.
Also when you wants to download any App, Game or anything else you can click Url in VirusTotal and then to paste in blank space and then you have to click Scan It and automatically will notify you if your app is ready to download and it doesn’t have any kind of the latest virus.
VirusTotal is the Best Online Virus Scan
VirusTotal which is known like Online Virus Scan can Scan Zip or WinRAR up 128MB. Also, you can use VirusTotal with Google Chrome, Mozilla Firefox and Internet Explorer and You can use this Online Virus Scan in all Android Devices.